PAYMENT INFORMATION

Credit / Debit Cards

Aircraft Spruce accepts all major credit cards including Visa, Mastercard, American Express, and Discover. We do not accept Diner's Club. Online orders must be completed on one credit card, however split credit card payments are accepted on phone (877-477-7823), email (Click Here), or will call orders at any location.

We prefer first time orders to ship to the same address as the credit card billing address. If the order is routed to management for approval, we will verify the address with the customer's bank. The billing address must match exactly before the order can be processed for shipment. Additional forms of identification may be requested in order to verify legitimacy of the order. If we cannot confirm validity of card holder, we may request a wire transfer to complete the sale.

If the customer requests to ship to another address, we will first verify the billing address. If this address is correct, we will verify that the shipping address is also on file with the bank. If it is not, we request that the customer call his bank and advise them to add the alternate address to his file for verification. The customer will then notify us the address is on file with the bank. We will then call the bank and confirm. Once confirmed, the order will be released to ship. We may also, at our discretion, attempt to contact the cardholder by phone to confirm the order. If the alternate address is a hotel, we reserve the right to decline shipment until payment is received in full in advance and we confirm the customer name is registered with the hotel. We reserve the right to insist that any first time order ship to a verified billing address only.

We reserve the right to request an authorization on your credit card for the amount of the order at the time of order. When the order ships, we will settle and collect the amount of the order including but not limited to the merchandise, applicable taxes, freight, and/or ancillary charges and any authorized amounts in excess of the settled amount will be released. If your order is not able to ship before the authorization expires, you agree to allow us to settle that authorization to hold the parts for you until the order is ready for shipment. You agree to hold Aircraft Spruce harmless for any costs you incur due to over limit or insufficient funds as assessed by your credit card company or bank. Special order or dropship items are settled at the time the purchase order to our supplier is issued.

• Paypal

  We accept PayPal payments (via our website only) provided that the shipping address is a PayPal confirmed address. PayPal payments cannot be combined with other payment methods. Orders through PayPal cannot be modified. You must cancel the order and place a new order if necessary. The entire order amount will be settled by Paypal at the time the order is placed. If items are removed from the order, we will refund the Paypal account for the total credit due.

  NOTE: Paypal refunds can only be issued 180 days after payment is sent. If a refund is requested after that time period, it can only be provided in the form of store credit or gift card.

• Cash on Delivery (COD)

  Dealers and wholesale customers can order via COD but are subject to applicable UPS COD charges, additional handling ($5.00), plus regular shipping charges. Please note that Aircraft Spruce prepaid shipping policies do not apply to COD orders.

• Checks

  Company checks are accepted for all orders by phone (877-477-7823), email (Click Here), or at any will call location. However, checks are not accepted on web orders.

• Wire Transfer

  You may place an order by phone or email and pay by wire transfer. First, contact our sales staff with your parts list and destination address. They will then send you a proforma quote including all applicable charges. The banking details for sending the wire transfer will be on the proforma quote. Once we receive the funds, we will release your order for shipment.

• Open Accounts (Net Terms)

  Aircraft Spruce has long served many companies, schools and government agencies on an open account basis. Established companies can apply for an open account by submitting a credit application including all company data and at least three business references and bank information. Credit application forms are available on request. Open account terms are net 15 days after invoice date unless otherwise agreed upon by Aircraft Spruce.

PRICING POLICY

PRICE MATCH POLICY: WILL NOT BE UNDERSOLD!

Aircraft Spruce works hard to bring you the lowest prices on every product we carry. If you have found a better price for an item at another authorized dealer, we will do everything possible to beat that price. Our Lowest Price Guaranteed is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, open box item, refurbished or demo piece). This offer applies to new purchases only. Shipping price may be factored into price match consideration, ie free shipping may not apply to price match if competitor offer does not include free shipping.

GENERAL PRICING POLICY

Aircraft Spruce has always taken great pride in offering aircraft builders/owners the lowest overall prices in the industry. Many items in the catalog now show discounts for various quantity purchases. Special quotations on other quantity purchases gladly furnished on request. Our online catalog pricing is updated daily and should reflect current pricing. In some instances, due to supply chain issues and increased costs that are outside of Aircraft Spruce control, Aircraft Spruce will adjust pricing on backorders based on current costs from our suppliers. We will continue to do our best to minimize increases and offer all our products at the best possible prices. All prices are subject to change without notice.

PRICING UPDATES

Although we update pricing for the online catalog daily, occasionally there may be a price discrepancy between the price online and the actual current price. If there is a price discrepancy, that we identify at the time we process the order, we will notify you by email so that you are aware of any changes. There may be a variety of reasons for this.

RETURN POLICY

Before returning any product, contact Aircraft Spruce Customer Service as a RMA (Return Merchandise Authorization) number and return shipping instructions are required to process a return. Submitting an RMA request does not automatically constitute authorization. This can be done by calling 877-477-7823 or by clicking here.

It is the customer's responsibility to verify application eligibility prior to starting the install. Aircraft Spruce is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser / installer to verify eligibility prior to install.

• Merchandise that cannot be returned:
  • Any part that holds a PMA, TSO or STC that has been used, tested or installed.
  • Any part that has a shelf life - Batteries, Oil, Paint, Life Vest/Raft, Hazardous Material etc.
  • Metal, Wood, Fabric and other Cut to Length or Cut to Size Material
  • Tools and Test Equipment (eligible for exchange / account credit if in unopened, unused condition)
  • Books, Videos, Software (unless item was shipped shrink-wrapped and returned in that condition)
  • Parts specified as 'Final Sale'.
  • Special order or custom made parts.
• Eligible merchandise as outlined below may be returned for credit or refund within 30 days from date of shipment only if all of the following conditions are met. Otherwise a 15% restocking fee may apply. Return shipping costs are the responsibility of the customer unless it was a result of our error. If shipping was prepaid on the original order, prepaid freight will be deducted:
  • Parts must be returned in new, resalable and uninstalled condition.
  • Packed in original manufacturer's box with no marking or labels on box.
  • Complete with instructions and all components provided by the manufacturer.
  • If part shipped with an 8130, documentation must be included.
• Credits for returned merchandise outside of 30 days are based upon an evaluation if the RMA is approved and is subject to:
  • A minimum 15% restocking fee.
  • Any manufacturer's additional test or recertification fees.
  • House account credit only.
• Merchandise experiencing technical issues or are assumed defective:
  • Apply to manufacturer's warranty policy.
  • Must be sent to manufacturer for evaluation for repair or replacement as per the manufacturer's warranty policy.
  • Must be sent to manufacturer for evaluation for repair or replacement as per the manufacturer's warranty policy.
  • If you need information about the manufacturer's warranty policy or contact information, please contact our customer service team.
  • Aircraft Spruce's obligation is limited to repair or replacement of the purchased product only, and under no circumstances shall Aircraft Spruce be liable for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use, or repair of any product purchased from Aircraft Spruce. Additionally Aircraft Spruce is not responsible for shipping costs associated with a warranty or defective claim.
• Damaged or shorted merchandise:
  • Each parcel carriers $100.00 insurance against loss or damage. Additional insurance coverage will be added as required per parcel.
  • Open and examine all packages promptly. Notify the Aircraft Spruce Customer Service Department within 14 days of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it.

Please ship your return with the RMA number clearly on the shipping box, not the product box, prepaid and insured to the address located in your return paperwork.

Credit card refunds, once approved, will be issued to the same credit card used on the original order. Please allow 10 business days after credit has been approved for your return and refund to be processed. Do not return any products C.O.D. as it cannot be accepted by our warehouse.

Important Note Regarding Canadian Returns: Returns for orders made from our Canadian facility may be returned to the Canadian warehouse. Canada returns do NOT need to go directly to a USA facility.

CORE RETURN POLICY

Every manufacturer has different policies regarding what is acceptable for core returns. Unless prior authorization is obtained from an Aircraft Spruce Customer Service representative, all cores must be "Like" part numbers and must be in repairable condition. We are no longer able to accept unrepairable cores.

All core returns must be returned with the core label provided at the time of purchase, or must clearly reference our Core RMA number on paperwork inside the box. The customer will be responsible for all fees assessed by the manufacturer for substandard or unlike cores. All cores must be returned within 60 days of the original ship date. If you did not receive a Core label referencing the RMA number for the core return, please contact our Customer Service department for assistance.

Any unit being returned for core credit shall be in the same condition as removed from the engine and/or aircraft. Cores must be complete and cannot be disassembled. Units that are rusty, corroded, or cannot be overhauled for any reason, will be classified as scrap, having no value. A percentage of the core value will be deducted for all missing or damaged parts. At no time will the damaged or missing parts charge on any unit exceed the core value of that unit.

PRIVACY POLICY

This privacy statement applies to information collected online through our Web site, aircraftspruce.com. The terms "we", "our" and "Aircraft Spruce" refer to Irwin International Inc., and any of its affiliates or subsidiaries.

This online privacy policy explains

• What personally identifiable information Aircraft Spruce collects.
• What personally identifiable information third parties collect through the Web site.
• What organization collects the information.
• How Aircraft Spruce uses the information.
• With whom Aircraft Spruce may share user information.
• What choices are available to users regarding collection, use and distribution of the information.
• The security procedures to protect the loss, misuse or alteration of information under Aircraft Spruce control.

Information Collection and Use Information Collection

Aircraft Spruce is the sole owner of the information that is collected on www.aircraftspruce.com and through the "My Account" feature that users can utilize to create an account with us through the website. Aircraft Spruce collects information from and about our users in connection with a number of tools and activities.

Registration

The use of this website is not limited to registered users. A user may register with the website through the "My Account" feature in order to view order history, order details, subscribe to newsletters, request returns, etc. During registration, a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. Address and contact information will be used to provide service throughout the order and fulfillment process.

Order

We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). Financial information is collected through a payment processor that complies with the PCI Data Security Standard. If you request that your Aircraft Spruce purchase be shipped to someone other than yourself (such as a gift recipient), we use the information you provide about the other person to fulfill the shipment. The information collected in connection with orders is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.

Profile

We store information that we collect through cookies, log files, and pixels to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. This profile is used to tailor a user's visit to our Web site, and to direct pertinent marketing promotions to them. Items from your profile may be shared in aggregate form only.

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user's activity on our Web site. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

By setting a cookie on our site, users would not have to log in with a password more than once, thereby saving time while on our site. If users reject the use of cookies, certain elements of the Web site may cease to function, such as adding items to the Shopping Cart.

Log Files

Like most standard Web sites, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users' movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Pixels

Pixels can "work with" existing cookies on a computer if they are both from the same Web site or advertising company. That means, for example, that if a person visited www.companyX.com, which uses an advertising company's clear gif, the Web site would match the pixel identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company or web site. In addition, we use pixels in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please click on the "unsubscribe" link at the bottom of the communication to have your email address removed from our commercial marketing communications.

Aggregate Information (non-personally identifiable)

We may share aggregated demographic information with our partners and advertisers. For example, we may decide to share the aggregate number of customers of Aircraft Spruce by zip code. This is not linked to any personally identifiable information.

Information Use and Sharing with Trusted Partners

We do not disclose personal information that can reasonably be traced to an individual, household or business, such as email addresses, physical addresses and financial information to third parties, except trusted partners that help us deliver our products and services. Our trusted partners include our payment processor(s), shipping companies and others we engage to deliver goods and services to our customers. Trusted partners are prohibited from using the personal information we provide to them for any purpose except to provide the goods and services that we have contracted with them to provide.

Communications From The Site

Special Offers and Updates

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter if they have opted in to receiving these materials. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out section below.

Customer Service

We communicate with users on a regular basis to provide requested services, and in regards to issues relating to their account to which we reply via email or phone, in accordance with the users' wishes.

Surveys & Contests

From time-to-time our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose any information requested. The requested information may include contact information (such as name and shipping address), and demographic information (such as zip code). Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Choice/Opt-out

Our users are given the opportunity to opt-out of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an opt-out mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off our lists. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by clicking on the "unsubscribe" link at the bottom of the communication.

Links to Third Party Web Sites

Our Web site contains links to other sites. Please be aware that we, Aircraft Spruce, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site they visit. This privacy statement applies solely to information collected by our Web site.

Third Parties You Affirmatively Choose to Communicate With

We may partner with other third parties that offer to provide specific goods and services to our customers and users of our Web site. When the user signs up for these particular services through us, we share names and other contact information necessary for the third party to communicate with you about the goods and services you have asked to receive.

Chat Rooms, Message Boards, and Public Forums

Please keep in mind that whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, by posting personal information online that is publicly accessible, you may receive unsolicited messages from other parties in return.

Business Transitions

In the event Aircraft Spruce goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred.

Children's Privacy

The Services are intended for general audiences and not for children under the age of 13. If we become aware that we have collected 'personal information' (as defined by the United States Children's Online Privacy Protection Act) from children under the age of 13 without legally-valid parental consent, we will take reasonable steps to delete it as soon as possible.

Data Security

Aircraft Spruce, as developer and manager of our Web site and customer portal, has taken reasonable steps to safeguard the integrity of its data and prevent unauthorized access to information that is maintained in our computer systems. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, ensure the integrity of information that is transmitted between our customers and Aircraft Spruce, and to provide reasonable protection of private information that is in our possession. Unfortunately, however, there is no way to guarantee that a third-party will not attempt to breach our systems. Recognizing this risk, we take reasonable steps to prevent unauthorized access to, alteration of and/or exfiltration of information from our systems.

WARNING -- If security monitoring reveals possible evidence of criminal activity, information pertaining to such activity may be provided to law enforcement officials. Unauthorized attempts to upload information and/or change information on the Aircraft Spruce website are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986 and Title 18 U.S.C. Sec.1001 and 1030.

Disclosure when required by law

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on us.

The information contained in this policy statement should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the Aircraft Spruce Web site and/or customer portal.

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement and we will indicate the date of our last update to this Privacy Policy at the time of this page.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact us by clicking here.

INTERNATIONAL ORDERS

Aircraft Spruce is recognized as the leading source of materials for aircraft builders, owners and pilots around the world. For more than 50 years, we have developed a family of customers in every part of the globe. Our International order department is more than happy to assist you in placing and processing your order for international shipment. Please note the following guidelines for placing an international order. You may place your order with any of our international representatives or directly through our website or international sales department. Correspondence should be sent in English or Spanish to expedite service.

Requests for quotation are processed within 72 hours, unless additional research is required on a product. All prices quoted and invoiced by Aircraft Spruce West are FOB Corona, CA and by Aircraft Spruce East are FOB, Peachtree City, GA. A quotation is processed as a proforma invoice for all overseas customers. A proforma invoice is not considered an order until funds are received to process the order. Actual freight charges may differ from a freight quote or estimate provided by a freight carrier.

First time orders are preferably received by fax, e-mail, or website to insure correct notation of name and billing and shipping information. Please note the information on 8130 forms in the following paragraphs. If 8130 forms are required, we must be notified at the time the order is placed so that we may special order the documentation.

To economize on the shipping costs, International orders are generally shipped complete unless otherwise advised by the customer. We utilize DHL, UPS, Fed-Ex and Air Parcel Post for most international shipments. Shipments by DHL, UPS and Fed-Ex are highly recommended because of the excellent traceability of the shipments. Parcel post traces are very time consuming and unreliable. We cannot be responsible for shipments made by USPS Parcel Post. Our international department also utilizes the services of many other air and sea carriers. Should the services of a freight forwarder be necessary we can work with one who is familiar with our service or with one of your choice to meet your shipment requirements.

All freight, duty and customs charges are the responsibility of the customer.

Preferred methods of payment are credit cards (American Express, Visa, Mastercard, Discover) and by bank transfer. There is an additional $20 service charge for bank transfers. When making a bank transfer please fax a copy of your transfer along with your order request to ensure accurate allocation of funds. Please note that if payment is made by bank transfer there is an approximate 7 day delay before funds are confirmed and allocated.

A complete listing of Aircraft Spruce international representatives can be found by clicking here. Always remember to furnish your complete communications information on your correspondence so that we may respond to your requests promptly. We welcome your orders and look forward to being part of your team during your entire project.

HAZMAT SHIPMENTS:A fee is charged on all international shipments containing hazardous materials. This fee covers special packaging, documentation, and certification requirements that apply to hazmat orders shipping to customers outside the United States.

QUALITY CONTROL

Aircraft Spruce is a U.S. based aircraft parts distribution company which provides a full line of certificated and experimental aircraft parts, avionics, and pilot supplies to retail and wholesale customers worldwide. Aircraft Spruce was established in 1965 and maintains distribution facilities in Corona, CA, Peachtree City, GA, and Brantford, ON, Canada. Aircraft Spruce is solely a distributor of aircraft parts and does not manufacture, engineer, or repair aviation products, and as such, we do not require national authority approval. Aircraft Spruce is an authorized distributor for most major aircraft parts manufacturers, and a full product line can be found in our 1000+ page parts catalog and on our website.

Aircraft Spruce has approximately 200 employees and operates using standard quality control procedures applicable to parts distribution. The distribution facilities in Corona, CA and Peachtree City, GA are 61,000 square feet each and the facility in Brantford, ON is 20,000 square feet. All facilities are modern, well lit, and equipped with the latest communication and computer technology throughout. All warehouses are furnished with the modern metal racking and shelving, with dedicated areas for efficient receiving, inspection, and labeling of incoming products to maintain total traceability from dock to stock to shipping.

Certified parts are only sourced through approved manufacturers or distributors and flow requirements include the following counterfeit/unapproved parts clause 8.1.4: To prevent the use of counterfeit parts, Aircraft Spruce utilizes the following processes.

• An approved supplier list is maintained to ensure product can meet requirements of our customer and Aircraft Spruce terms of purchase.
• A statement for each supplier to not knowingly supply counterfeit parts is included in our terms of purchase provided with the purchase orders.
• General requirements for items purchased include certifications of conformity from manufacturer.
• When available or applicable, full test reports including material certifications are required on purchased products.
• During inspection/verification, trained employees review characteristics as well as all documentation relating to the product for accuracy and authenticity.
• A documented process for the updating of prints and specifications prevents the use of obsolete specifications and or prints.
• A documented process is used for the control of nonconforming product including segregation to avoid unintended use.
• Strict lot control is utilized for all incoming material, storage and outgoing shipments.

Any counterfeit/unapproved discovered will be segregated for return and subject to reporting to the appropriate entities (GIDEP, etc.).

OTHER CONDITIONS OF SALE

PRODUCT PHOTOGRAPHY / IMAGES

Product photos shown may represent the type of product, or be for illustration purposes only, and may not be an exact representation of the product delivered. Due to the number of individual SKUs offered, it would be an impractical task to take and upload individual product photography for every single item, and in any cases Aircraft Spruce relies on the manufacturer of the product to provide photography for their products. We always recommend ordering by the model number and application of a product and not purely by the photo. Please contact an Aircraft Spruce sales representative if you would like confirmation what you are ordering will match the website or catalog photo / imagery.

SHIP AND BACKORDER

Our default shipping option will allow us to ship all in stock products to you immediately from the nearest geographic warehouse with inventory and backorder any items which are not in stock. The items that did not ship will be sent from the next closest warehouse with inventory. If we do not have any inventory of the product, we will ship the parts as soon as any warehouse receives stock from our suppliers. Aircraft Spruce pays the freight on most backorder shipments within the lower 48 states (except oversize packages, hazardous products, and products which would have required a separate package if shipped with the first shipment). Unless otherwise instructed, we will Ship and Backorder (if necessary) to insure prompt delivery of all in stock items.

Hold and Ship Complete

This shipping option instructs us to hold your entire order until all items are in stock. You authorize us to charge your credit card for the entire amount of the order to secure those parts for you in advance, even if the order cannot ship the same day due to backordered items. This will allow for all items on your order to ship at one time, but it can also cause indefinite delays in shipment if any items are not in stock and delivery from our suppliers is delayed. We do not recommend this option except for certain export orders or orders where the products not in stock are oversize or hazardous, which would require additional shipping charges if backordered and shipped later. If the only products missing are small and can be shipped by mail, we will backorder them and ship all in stock items immediately. Please request this in the Special Instructions box in the Shopping Cart if you prefer this option.

CERTIFICATE OF CONFORMANCE AND FORM 8130 (EXPORT)

CUTTING CHARGES

Certain orders for cut materials (i.e. wood, metal, etc) may incur an additional cutting charge. Nearly all our cut material orders are shipped with no additional charges, however, should your order warrant a cutting charge, you will be contacted with an explanation and request for approval. If approved, we will proceed with the order and if it is not approved we will provide alternative solutions.

ADDING ON TO AN ORDER

• Orders that have "Packed" or "Invoiced" status
• Orders qualifying for free shipping
• Orders placed by PayPal
• Orders containing special order items

OUR 100% RECYCLED, BIODEGRADABLE PACKING PAPER

Aircraft Spruce has used biodegradable corn starch packing peanuts to pack outgoing orders for a number of years which provided excellent protection of the products in the box, but could also cause a mess when the box was opened and unpacked. We have looked for a more customer friendly packing material alternative for some time, and we are pleased to announce that we are now using a 100% recycled, 100% biodegradable paper packing material to replace the peanuts. This material is suitable to our high volume shipping requirements, protects the contents of the box as well as the peanuts, and will allow customers to unpack their shipments without having to pick up peanuts afterward.

INVOICE / ORDERS PAID BY CHECK

For our customer's convenience we enclose a copy of the invoice covering the order with each order shipped except those shipped to a third party. If the order is paid by check and the check did not cover the full amount of the invoice, the amount of underpayment will be sent C.O.D. for the balance due plus C.O.D. fee of $10.50 rather than delay the order. If you have overpaid by check, the overpayment will be credited to your account or refunded. C.O.D. shipments are considered paid as soon as we receive payment from UPS, and credit card orders are paid automatically at time of shipment.

WHEN YOU RECEIVE YOUR ORDER

Upon receipt, the package should be opened promptly and material checked against the packing slip enclosed. Any claims for lost or damaged merchandise must be made within 14 days of delivery. Items out-of-stock at time of shipment will be marked as back-ordered to follow.' These items will not be charged on the invoice enclosed with the package and will be forwarded as soon as delivery is received from our suppliers. The backordered items will not be charged until shipped. About 90% of the items featured in our catalog are carried in stock. Special items of hardware, bearings, unusual fittings and slow moving items are special ordered as required. However, even with the large inventory we carry, it is not uncommon to come up short on some items. If an item is missing and not marked backordered, please advise us immediately.

BACKORDERS

Backorder are shipped from the warehouse that receives stock first. Although we make every effort to ship all orders complete, it is often necessary to backorder one or more items if we are out of stock. When the partial order is shipped and invoiced, you are not charged for the backordered item(s) until these items are shipped. You are billed only for what is shipped. A backorder is created and shipped as soon as the items arrive. The backorder is then invoiced and any overpayment from the first invoice is applied to it. If you do not wish to have any items backordered, or wish to cancel an existing backorder, just let us know. We will do so immediately if the backorder has not been shipped. We are working continuously to keep all items in stock to preclude backorders. If a backorder is necessary, we do appreciate your patience. Aircraft Spruce pays the shipping costs within the 48 contiguous United States by surface shipping on backorders when the backordered items could have been shipped via UPS inside the first package at no additional freight cost. Except when the backordered items are oversize, hazardous, contain one gallon or larger, or COD shipments. We will continue to strive to maintain stock of all our products to keep the necessity for backordering parts to a minimum.

AMAZON RESELLERS / PROCESSING FEES

Any customer that is inputting orders obtained from other websites, ie Amazon.com, and processing them through Aircraft Spruce is subject to an additional charge per item for handling, packaging, marketing, et al. Free shipping offers may be voided on orders obtained from other selling channels. All accounts can be suspended without notice if the account experiences high volumes of customer service issues.

OPEN ACCOUNT

Aircraft Spruce has long served many companies, schools and government agencies on an open account basis. Established companies can apply for an open account by submitting a credit application including all company data and at least three business references and bank information. Credit application forms available on request. Open account terms are net 15 days after invoice date.

DEALER / OEM / WHOLESALE DISCOUNTS

We have offered discounts to our regular dealers and FBO's for many years for resale purposes, and we welcome the addition of new dealers to best serve aviation consumers worldwide. Due to the very competitive and low margin nature of most of the prices shown in this catalog, all discounts are based on volume purchasing. Discounts for many items are shown below the product in the catalog. Discounts for items with discounts not shown in the catalog or for larger quantities than those listed can be quoted by mail, phone, or FAX upon request. You can be assured, as an aviation dealer, that you will receive the best possible net prices from Aircraft Spruce on all product lines that we carry. If you ever find a lower current advertised price on any product, just let us know and we'll beat it. Call for an Aircraft Spruce dealer application if interested in becoming a dealer of Aircraft Spruce.

SPECIAL ORDER ITEMS

Over the years, one of the services that our company offers that seems to be most appreciated by our customers is our willingness to research and provide quotations for special items. Other supply firms tend to discourage special requests due to the time and effort it takes to find these items, and request that customers order catalog items only. We have always taken a different approach and welcome requests for non-catalog items. Call or write and provide as much information as possible including make, model, serial number of aircraft and exact part number or product you need, plus your credit card number. Within 24 hours if possible, we will advise you of the price and delivery time on the item, at which time you can place your order if acceptable. Once an order is placed for a special order item, it cannot be cancelled or returned and must be paid in advance. If we cannot drop ship your special order, then freight charges from the factory to our warehouse will be added to your invoice. Our goal is to provide you with everything you need - if you do not find it in this catalog, let us know and we'll find it for you!

NON-STOCKING ITEMS

Non-stocking products from Aircraft Spruce are products that we do not carry in our warehouses and must be specially ordered. It is the customer's responsibility to determine that the product is correct for their own application. By purchasing non-stocking products, the customer is agreeing to pay any cancellation or restocking fee assessed by the manufacturer or supplier should the customer wish to cancel or return the item. Additional inbound freight may also apply to get non-stocking products from the manufacturer to our warehouse if a direct dropship is not an option. Some items may be non-cancellable / non-returnable once ordered. We suggest contacting a sales agent for lead time details prior to placing the order to ensure we can meet your delivery schedule. By submitting the order for a non-stocking product, you are agreeing to these terms and conditions. Please call our sales staff for any additional questions or concerns.

WAIVER OF LIABILITY AND INDEMNIFICATION AGREEMENT

Inasmuch as Aircraft Spruce has no opportunity to supervise the manufacture, installation or maintenance of the parts supplied by it, nor any opportunity to participate in the design or manufacture of the various certificated and homebuilt aircraft in which its parts are utilized, the purchaser by placing an order and accepting said merchandise from Aircraft Spruce agrees that all materials purchased will be used solely at purchaser's risk and that purchaser will indemnify and hold Aircraft Spruce, its owners and employees, free and harmless from all loss, liability or damage resulting from claims brought by any reason of any alleged failure or defect of any part or parts supplied by Aircraft Spruce.

WILLCALL

If you choose to pick your order up in one of our stores, you must present your method of payment at time of pickup. If you paid by credit card, please bring your credit card with you to the store. If you will be using a runner, we recommend applying for a net account. We do not accept personal checks at the Will Call store. Saturday Paint Mixing: Mixed paints must be ordered in advance for will call pick up on Saturdays. We cannot mix paint on Saturdays.