1. What are your store hours and locations?

Our Brantford location is open
Monday through Saturday. 

Store Hours:
Monday to Friday - 8AM until 5:00PM
Saturday - 8AM until 3:00PM

Warehouse/Shipping Hours:
Monday to Friday - 8AM until 5:00PM

Contact Aircraft Spruce Canada at
Phone: (877) 795-2278 or (519) 759-5017
Fax: (519) 759-8964
info@aircraftspruce.ca

Address:
Aircraft Spruce Canada
150 Aviation Ave.,
Brantford Municipal Airport
Brantford, ON N3T 5L7
To get to Aircraft Spruce Canada:
Mapquest: Click Here

2. What are my shipping options?

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From Canada (Brantford warehouse)
	1. Canada Post 2. UPS Canada 3. FedEx Canada 4. Purolator Courier 5. Dicom Express 6. DHL Express
From the U.S. (California or Georgia warehouse)
	1. Mail (USPS to border/delivery by Canada Post)
		*Customer will pay duties and taxes directly to Canada Post *Order must ship from Canada for Canada Post delivery duty paid
	2. UPS (Duty Paid)
	3. FedEx
		*Customer will choose broker for customs clearance

3. How do I order / pickup an order from the Canadian store?

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There are four ways to order from the Canadian store and have the order sent to you or have it waiting for pickup.

1. Call us at 877-795-2278 or 519-759-5017 to place your order with our helpful sales people. Fax us the order at (519) 759-8964.  If faxing an order, please include payment info.
2. Place your order at www.aircraftspruce.com or www.aircraftspruce.ca
3. Email us at info@aircraftspruce.ca
4. Walk in to the store.

4. What is the difference in your prices from the US locations?

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Our prices are adjusted for the exchange rate and inbound expenses (brokerage, freight). The prices in the catalog are printed annually, so they are not always the current price. However, the website prices at www.aircraftspruce.ca are always current. We look at our exchange rates daily to adjust them as necessary.

The inbound expense includes all costs to get the product to Canada. You do not pay any additional charges (except shipping from Brantford to you and taxes) for items purchased from the Canadian store.

Items shipped from the United States are charged at the USD prices.

5. What do you stock in Canada?  What about things you don’t stock?

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We stock the majority of off-the-shelf items from our 800 page catalog.  These products and quantities are selected using a combination of the best sellers in the US, and those best sellers to Canadian customers historically.  We also have Canada's best selection of headsets for trial in the store as well as a good selection of GPS and instruments.

6. Can I get everything in the catalog from Canada?

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Almost.  Aircraft Spruce Canada is a division of Aircraft Spruce and we can order all these items for you.  However, there are some items we consider to be 'custom' orders - these are most often items that are produced for specific aircraft or to specific measurements (like autopilots, fuel probes, propellers /spinners, windshields, etc.). These items will be ordered from the Corona, CA warehouse and shipped directly to you.  You will be billed in US dollars for these items - we will let you know at the time you place the order. This includes all special orders.

7. I don’t have a part-number.  Can you help me?

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Yes, but it's faster and easier if you have a part number.  We stock close to 60,000 items, and the world of aircraft parts is even bigger than that.  If you come in with a bolt or with a list of parts be prepared for it to take awhile. If possible, please look it up in the catalog or online first. If neither of us can find the part, we will request a price and availability on the item through our purchasing department in the US.  They will talk with the vendors directly and see if we can source the part for you.

8. Can I order online?

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You can, and the order will ship from our Canadian warehouse by the shipping method of your choice. Or you can choose to ship from our U.S. warehouses. The folks in our warehouses are very quick and dedicated to our same day shipping policy - most likely your order will be pulled and packed the same day. The preferred shipping method is Canada Post. It's fast and inexpensive. If you prefer to pick up your order in the store, simply choose the WILLCALL method when you check out.

9. Can I return an item to the Canadian store?

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If the item was ordered through the Canadian store, it can be returned here to us.  Simply contact us for a return authorization.  Of course the item has to meet certain conditions (less than 30 days from date of shipping, in good shape or failed out of box, no special order returns, etc.) and in some conditions a re-stocking fee may be applied. Products which shipped from the United States warehouses must be returned to the Corona, CA facility.

10. Can you ship epoxies, paints, fire-extinguishers?

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Yes, we can ship these hazardous items out of our Canadian warehouse via Dicom Express or DHL Express.

11. What is "Deliver Duty Paid"?

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Duty Paid is a service we utilize for you when you select UPS or FedEx as your shipping method. Your invoice from Aircraft Spruce will include all charges for merchandise, shipping, and taxes and your order will be delivered to your door.